Dental Front Desk Coordinator
Full-time | Walnut Creek, CA
We are seeking a full-time Dental Front Desk Coordinator to work at our Walnut Creek, CA office Monday 9am - 1pm, Tuesday - Friday, 9:00am – 6:00pm. This position requires a full understanding and active participation in fulfilling the mission of Golden State Dentistry, as well as demonstrating behavior consistent with core values of the practice.
The Dental Front Desk Coordinator will be a key member of the team, supporting the practice by greeting and checking patients in and out, coordinating the schedule, managing patient files, and assisting with insurance verification, billing, and collections. The Dental Front Desk Coordinator will be highly reliable, detail-oriented, well-organized with excellent customer service, communication, and advanced computer/software skills.
Responsibilities:
- Greet and interact with patients in a friendly and courteous manner
- Manage patient registration by verifying and updating patient information, helping patients fill out required forms and documents, and entering all relevant patient information into the practice management software
- Maintain and manage patient records in compliance with privacy and security regulations and inform patients of dental office procedures and policies
- Manage patient payments by collecting and entering payments at the time of treatment, informing patients of financing options (e.g. CareCredit), and collecting and explaining any outstanding balances
- Coordinate the office calendar by scheduling, rescheduling, cancelling, and confirming appointments, and filling in cancellations and no-shows
- Responsible for monitoring production in line with meeting daily, weekly, and monthly goals
- Manage office communication by answering incoming calls and emails, managing voicemail, responding and complying with requests for information, and sorting and distributing incoming and outgoing mail
- Collaborate with the doctor to manage patient photos
- Manage front desk area by monitoring office supplies for reorder and maintaining a professional reception area
- Attend all staff meetings
- Perform related duties as assigned
Qualifications and Education Requirements:
- Must possess an Associate’s Degree (BA degree preferred)
- Excellent communication skills, both written and verbal
- Dental software experience a must (iDentalSoft experience preferred)
- Proficiency in Microsoft Office (specifically Word and Excel)
- Knowledge and understanding of dental insurance including the calculation of copays and downgrades
- Must be computer literate (know how to operate a PC, printer, scanner, iPAD)
- Must have a strong attention to detail and numbers
- Minimum of 2 years of prior dental front office experience
- Must be able to lift 50 pounds
- A motivated self-starter who can work well both with little supervision and with close direction
- Friendly, kind, and genuinely empathetic
Benefits Include:
- Competitive pay
- Health insurance
- In-house dental benefits
- Vacation and holiday pay
- Sick pay
- Collaborative and positive work environment
